Return Policy

New Items

You can return an item from our store within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Dinky & Dandy suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Please contact Dinky & Dandy before returning any items.

Please note that there may be slight variations in some of our products from the photo because they are handmade with love – these variations should not be seen as a flaw but instead as a original and unique item

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Dinky & Dandy and gives information relevant and the reason for complaint.

Returning A Package

If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Dinky & Dandy is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

All postage costs are non-refundable.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Dinky & Dandy reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

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